Showing posts with label power. Show all posts
Showing posts with label power. Show all posts

Sunday, May 26, 2013

Pricing, Power and Fairtrading

We're decluttering like crazy prior to an international move.  Uneasy choices are being forced. Books are heavy, so too is Secondborn's much loved, daily used trampoline. Which will out?

Yesterday was the Flea Market at our local International School. Very strict edicts issued in advance - you can set up between 0730 and 0830 only, with 1000 Ksh fines for each 10 minutes after that you take. Massive pressure carrying disintegrating boxes of the contents of your home up flights of stairs in full sun in less than an hour.  Tiny tables for the volume of stuff. And being placed next to a family selling forty suitcases of clothes which drew literally thousands of low paid customers who walked through, over, behind, between my lesser stall, a steady stream of tens each minute in search of a bargain.

Uneasy contrasts between the mass pulling power of the next-door clothes stall selling shoes at a dollar a pair, and the box of Build a Bear clothes I was trying to offload.
'What are these?' people would say, staring skew-eyed at a sequined Hannah Montana top too small for the smallest baby.
Trying to explain how in the West children have toys which are pampered. Trying to hide the Build a Bear skateboard and Harley Davidson biker outfit deep at the bottom of the pile. Even long-term expats shook their heads, recognised how long they'd been out of the country. Shamefaced.

Everything had been cleaned and sorted. Jigsaws had been counted, games had been ordered with rubber bands and all the bits. I'm not trying to make a massive profit. But it is expensive moving countries, and decent goods should command a fair price. Goods are very expensive in Kenya with 33% import tax, and I was charging cheaper secondhand UK prices. They should have been seen as good bargains. £8 for a £40 child's carseat. 80p for a pink sequined purse.  You can't buy them at all here, let alone at anything like that price.  And no one NEEDS a pink sequined purse.

But boy oh boy did my hackles rise at the attitudes of many of the entitled, monied Kenyan women I dealt with. Who acted in this, as in other ways, that their money bestowed power and they were going to use it to push me far far beyond fairtrading. Yes bargaining is part of the culture. I am happy to bargain. But there does need to be a realisation of the power of the seller too. Of their need for a bottom line in terms of price, or, increasingly for me, in terms of respect.  I start off quoting a fair rate. Which was seen, by the majority, as a sign of weakness. Which they halved in their counter bid. No, I would say, I started with a fair offer, that is what I would like please. Some acquiesced. But several were just unable to see a seller as an equal. One woman, trying to buy a child's carseat.  That implies she has a car. I was already quoting less than 25% of what it would cost new in UK. Probably 10% of its cost in Kenya. Yet she halved my bid.  No, I said.  And no again.
'I'm leaving' she said in threatening tones, still clutching it to her chest.  'I'm leaving, you will LOSE this sale.'  'Fine.  You are welcome to leave. I suggest you go and search the rest of the stalls for this product at a rate you consider fair.  Its a shame you are unwilling to spend a fair rate for your child's safety.'
And eventually, forking out, she opened her wallet brimfull, with 30,000, 40,000 £300, £400 in there, 30, 40 times what I was quoting there. Huh.

Some sellers to whom, in the end, I refused to sell.
'These are our children's toys. We have happy memories with them. I have been quoting you a fair price and been willing to come down a bit more. But I've decided now I don't want to sell them to you at any price.'
And how good it felt to have the freedom to be able to be that clear. And later, to hear the sweet, elderly Korean woman next to me adopt the same tactic, which surely is very very disrespectful in her culture too.

The theft. People to whom one quotes a fair rate for a luxury item. Who purse their lips, shake their head, loiter. And then, when I'm distracted by someone else, steal the item. They really wanted it. I wasn't being reasonable. So they took it.

'Oh my God,' gasped seasoned worldlywise Nairobi hands to each other as we cleared up at the end. 'Never, ever again. They were truly awful weren't they?' And they were.

I've recently joined a facebook group of mums resident in Nairobi. But oh my, the discussions there between fellow Kenyans, about their nannies. Whom some pay, it turns out, 4000 KSh a month - less than half of the legal Kenyan monthly wage. Around what you'd need to pay for a sandwich lunch for three in a not very plush expat caff.  Seem to expect nannies to work each day of the week, without Sundays off. And moan about their expectations when at this rate they can barely afford enough to eat, let alone to rent a room in a slum, to send their own child to school.

I will be grateful to be back in UK. To be surrounded by people, women, who know what it is is to care for their own child, to change their own child's nappy, to mop their own floor and their children's pools of vomit. Who know that doing this isn't always pleasant, but is one of the ways that one builds relationship with a child, by being consistently, lovingly there. Who have a sense of great gratitude to those talented, skilled, good humoured childminders who become deeply valued loved members of the family, of whom one knows, if the chips were down, they would rescue your child from a fire at risk of their own life.  This is what matters in life. Valuing grounded relationships, consistent love, acknowledging and respecting the contributions we each make.

And to the woman who wanted the game of Smath and the pink sequined purse and had to go away emptyhanded. I hope you dreamt of them last night. May you learn to treat those you think to be lesser than you better in future.  

Wednesday, January 5, 2011

Bureaucrats!

L, our homehelp, apologetically asked for another day off tomorrow, to take her adoptive daughter back to high school.  'That's fine, but I thought she went yesterday?'
'She did go yesterday, with my (grown-up) daughter, but she got there an hour too late, so they sent her back home again, and told her to come back two days later, with her guardian this time.'

Places at high school are centrally allocated to those who pass the exam. Pupils can end up at school at the other end of Kenya. Fortunately, L's daughter's school is in Ruiru, only 45 minutes away if you had a car and took the short cuts. Unfortunately however, the matatu route goes along the Thika Road, site of a monumental, six lane Chinese superhighway road-building programme. This is not a route for newcomers to Kenya, or for anxious maiden aunts. It's Kenyan driving squared, as articulated lorries go off-road up very steep unmade roads, undertake, overtake, drive the wrong way up the highway, to try to recover some time lost during the go-slow. 

L's daughter had set off from Eastleigh, Nairobi at midday. She had to get to school for 4pm, but didn't arrive till 5pm.  And so they looked at their watches, said 'You should have been here at 4,' and sent her home again.  It's not her first term. She's a minor. It left her travelling back down the Thika Road after dark, arriving in Eastleigh when it really wasn't safe.  What of the time at school she's missing while they indulge in this powerplay?  And it wasted a return matatu fare, no small consideration either.

An American friend fumed last term at her experiences trying to deliver her homehelp's son to a nearby Nairobi high school.  Kindly, she had offered him, and his trunk a lift. She had already forked out for a bed (first formers should bring their own bed) and for several bits of additional clothing. He, she, and the trunk got turned away on his first day by the headteacher, because he didn't have any pyjamas in his trunk (too expensive) and he'd been unable to find a ream of photocopy paper (bring your own photocopy paper for any handouts during the term). What IS this, she ranted, is it because I'm a foreigner?  No, I now realise, nothing to do with being a foreigner, this is how Kenyan pupils and their parents get treated.

To me it doesn't make any sense at all. You can't begin to afford the school fees for high school if you don't have a job. We pay 80% of L's schoolfees. And yet here the school is, demanding that the parent of a re-enrolling child who actually turned up, with the schoolfees in hand, turns up again, cap in hand, taking a day off work, just because you want to enforce a punctuality rule. Pah pah pah. (Not that I have anything at all against incentives for punctuality as a general rule here.)

But again, this outrage is a foreigner's luxury. L isn't outraged, rather more, resigned. She doesn't seem to expect a system which respects her as a wage-earner, as a client, as a stakeholder. How frustrating must it be that I, at third hand, feel entitled to my outrage, while for her, this is just one more inadequate system to shoulder.

Monday, September 20, 2010

Totty Heels to the Rescue


Disaster always strikes at home when D is unavoidably off doing something lofty and highminded. There was the time when the water mains flooded the kitchen [in Sierra Leone evaluating peace building initiatives for the United Nations]. When the baby and the three year old got chicken pox [out of phone contact for 3 weeks monitoring human rights abuses in Democratic Republic of Congo warzone]. The compulsory gender-mainstreaming workshop which clashed with both children's nativity plays and a Christmas party for which complicated cakes, fancy dresses & lift rotas were needed. So with the alarm set for 5 am and a car sweeping him off at 530 to election-monitor in a local by-election, you can be sure its not just the children's plaintive wails of psychosomatic illnesses to seek to evade the compulsory school cross country on the agenda.

645 am and L, our 60plus year old homehelp, upstanding devout churchgoer, pillar of the community, phones in considerable distress.
'I've been arrested. With everyone on my matatu. We don't know what for. I'm in the police cells at the central police station. Please can you come and get me?'
Quick change from jeans to a suit and totty heels. Gather results of agony-aunt strawpoll from friends in the know - 'Don't go on your own.' 'Take someone with you who knows what they're doing.' 'Don't pay any bribes, but you might need lots of cash to pay a fine.'  This is where I discovered that our emergency phone numbers for D's work duty officer & for the Diplomatic Police have been reallocated to suitably baffled sounding Kenyan civilians. So its Catrin in her totty heels on her own. Plus a quick whistle stop tour of Kenyan law down-the-line briefing from D in a distant polling station: 'Cite the new Bill of Rights. - And don't pay anything without getting a receipt.'

Off to the Central Police Station. And there in a grim black maria with prison bars, parked at the front entrance, were those upstanding people of L's matatu who had refused - or been unable - to slip the arresting officer a bribe.  From fourteen seven were left, picked up en route to work, several in tears, waiting to be carted off to court, and back for a night in the cells if they & their networks couldn't pay the fine. They thought they were there for not having worn seatbelts, - but no one had checked their seatbelts before arresting the bus-full - and the driver of the bus had done a deal, paid a bribe, and escaped scotfree. They hadn't been charged, just rounded up and sat in a smelly, scary van.  Another income-generating scam to raise money at the most expensive time of the year, as school fees fall due.

There's a section of the privileged classes here in Kenya which use the same tone of voice on which the empire was built. You hear them in supermarkets from 200 paces being imperious down the phone to unfortunate underlings.  You see their children at school offloading bookbags, cricket bats and trombones onto staff without greeting them or addressing them in any way.  Its not a persona that I respect. I want to be Catrin, not Madam or Memsahib. Not Madam from D's work, Memsahib with the diplomatic plates on the car or 'Do you know who I am?' I strive for parity and equality in my dealings.  But Kenya is such a stratified society, and status matters here.  So I can use my best Swahili and enquire after the health of the receptionists, and the custody sergeants, the District Traffic Officer and the Officer in Control of the Police Station, - but in the end, when push comes to shove, and when L is in tears in the black maria with only me to call on, I'm using my best Swahili to ask their names, to flash my diplomatic identity card, to note that half the alleged malefactors have disappeared from custody after payment and to cite the recently voted in Bill of Rights, the right to bail without fee, the right to be charged, and for legal process to be applied fairly and equally to all the bus, not just to those who don't pay the bribes.

It was scary. And brutal for those without power or assets. While one police officer let me speak to L in the van, learn her story & pass her some cash in case they were driven to court before I could sort it out, two later ones, in plain clothes, tried to usher me from the steps of the van 'for causing a disturbance' because I noted 'Your Bill of Rights hasn't been upheld here' and asked their names.  I had to march through the hot, full, very smelly holding cells to get to the senior officers. And wandered Kafkaeque corridors painted in East German shades of paint searching for the OCPS 'what does one of those look like?' and the 'DTO'. 

My mate T grew up in Kenya & returned here with her family last year. She remembers the time when the bottom floor of Nyayo House, a skyscraper not half a kilometer from the police station,  was used for torturing prisoners and 'troublemakers'. 'You were very brave to go there on your own' she said tonight. 'You did very well to get her out.' But I wonder what about those left behind? What about the rest of the bus the senior officer wouldn't release?

I didn't grow up in a country where random torture was a potential hazard for sticking your head above the parapet. I was brought up to try to be inclusive, to seek to stand up for the underdog. But I know that much of made it work today, what meant that L got off with a written warning not a night in the cells was my white skin and the status bestowed by D's job.  And I was only able to use that 'status' for one person, my person, and what good does that do for the rest - or for the Kenyan police system which D is working hard to strengthen? 

On the other hand, maybe it did make a difference that I went. As I marched through the holding cell people muttered, 'Mama io amekuja.' 'Her boss has come to get her.'   As I held the hand of the young woman in smart suit in tears in the van who was scared no one would come to get her out, maybe it did make a small difference that I cared. When I told the senior officer how we had celebrated that 67% of Kenyans had voted in the Bill of Rights last month, but that sadly the Bill of Rights wasn't being upheld in the case of these people, and by the way half of the matatu's passengers were no longer in custody, yes, he thought I was a troublemaker, but maybe, maybe, maybe he'll have given the arresting officer a talking to.

On the way home in the car, L said she'd never been arrested before. 'What would I have done in court?', she said. 'The others, they said you have to plead guilty, and then you get off with a fine, if you can pay it. If you plead innocent, they said, and the police say you were guilty, you have to stay in the cells for a long time. I know I had my seatbelt on, I would be under oath, I don't know that I could tell a lie under oath.' 

My attitude to Truth is maybe more flexible than that. I don't know. But she made me think of the Brecht play, the Good Person on Sechuan. In it, an owner of a cafe, a single woman, tries to be kind to the weakest, to behave justly - and is taken advantage of by those around her, till her debts rise inexorably.  She invents the persona of her evil cousin who bullies and collects debts on her behalf so that she can carry on trading.

Brecht's point is that if it's impossible for the mildmannered and kind to flourish, then the structures of society need to be changed, and we need to act to bring this about.  Is it right to use the power of a white skin, of a diplomatic identity card to override the Kenyan systems - which are being wrongly applied - to help one person and leave the others? Or does it offer support to those honest police officers, if we show we too know their new regulations and quote them with respect? Does it offer hope to the others in the holding cell that people with power do sometimes care? And surely it matters that senior police officers are reminded what is right, what 67% of their population have just voted in to great celebrations, - even if it is done in a strident voice?